1) Continuity: DEX has the lowest employee turnover rate in the industry. Many of our sales, admin and service personnel have been with the company since its inception, which means that there is a legacy of performance excellence that customers experience first-hand.
2) Certified DEXPERT Training: DEX' training program goes far beyond the basics. Our certified DEXPERTs develop their skill, knowledge and expertise through a rigorous and comprehensive training program. Technicians and systems engineers must know how to repair and service ALL makes and models of equipment and software, not just the brands we sell. This gives our customers the option of having ONE vendor, DEX, to service ALL of their document imaging assets.
4) DEX' proprietary document management software (INDEX) gives customers added control over their document imaging assets, intellectual property and workflow processes.
5) DEX' Managed Print Program (PrintCounts) helps customers control operating costs and leverage efficiencies related to document output.
6) As a privately-held company, DEX is able to focus solely on quality service without the conflicting interests that publicly-held, international companies face.
7) Our regionalized warehouses are fully-stocked with parts & supplies so that we are not dependent on our manufacturing Partners for service support.